Motion / MotionKeeper support
Find answers to common questions or reach out for help.
Frequently asked questions
Is Motion the same app as MotionKeeper?
Yes. Motion is the shorter name you’ll see on your device, with a new icon. You can still find it in the stores as MotionKeeper: Live Photo Saver. The app and store links have not changed.
Which photos can I use?
Use Live Photos on iPhone or supported Motion Photos on Android that still contain their video component. Compatibility depends on the original format and how the photo was transferred. An ordinary still image, or a photo whose motion data was removed, cannot be turned back into its original video. The current iPhone release requires Full Access to save videos or frames, even though scanning also supports limited photo access.
Will my original photos change?
No. Extraction saves a separate video and leaves the original photo intact. On iPhone, you can also save a still frame from the clip. Keep your normal photo backup in place; an extracted video is an additional way to save the moment.
Where do the saved videos go?
Videos are saved to your Photos library on iPhone or gallery on Android. The iPhone app also groups saved videos and frames in its dedicated album. You can then share or back them up using the apps and services you choose.
Are my photos uploaded for processing?
Extraction happens on your device. Motion does not upload your photos to our servers. Your photo library may download originals from iCloud, and your own photo-sync, backup, or sharing choices may send media to other services.
How does the free version work?
New installs include 10 free video extractions. A one-time in-app purchase unlocks unlimited extractions, with no subscription. See the app for your local price. Some earlier Android installations keep a larger free allowance; Settings shows the allowance for your installation.
Why are photos missing or slow to load?
Check which photos the app can access in your device settings. Limited access shows only the photos you select. In the current iPhone release, saving videos or frames requires Full Access even though scanning supports limited access. An iCloud original may need to download before you can preview or extract it. Detection also depends on the file format and whether its video component is still present.
How do I restore my upgrade?
Use Restore Purchases in the app with the same store account used for the original purchase. Purchases belong to the corresponding Apple or Google store account. Contact us if the purchase appears in your store history but the upgrade is not available.
Troubleshooting Tips
- 1.Restart the app: Close and reopen MotionKeeper if it becomes unresponsive.
- 2.Check permissions: Check that the photos you want to convert are included in the access granted in your device settings. On iPhone, grant Full Access if saving videos or frames is blocked.
- 3.Free up storage: Extraction needs space for temporary files and saved videos. Check available device storage before a large batch.
- 4.Update the app: Make sure you're running the latest version from the App Store or Play Store.
- 5.Clear app data: Use Settings > Clear All Data to reset the scan cache if you encounter persistent issues.
Contact Us
Can't find what you're looking for? We're here to help!
When contacting us, please include:
- Your device model (e.g., iPhone 14, Pixel 7)
- Operating system version
- App version (found in Settings)
- A description of the issue